SCAM ALERT: XOCigs Another Rip Off eCigarette Brand

by

…you will be charged $114.95 (USD) for the product you already received…

The con artists are at it again. In what looks to be a Saphire/Regal clone, XOCigs is offering pretty much the same god-awful arrangement; $4.95 14-day trial, in which your window to return the thing amounts to mere hours of receiving it, a charge to your credit card of $114.95 should you decide to keep the “trial kit”, and a monthly fee of $74.90 for 10 (ten!) cartomizers.

Then 32 days from your initial order of the product and 30 days thereafter until canceled, you will be sent a new supply of 10 Refill Cartomizers and your credit card will be charged $64.95 + $9.95 (Shipping and Handling) for a total charge of $74.90 (Monthly Fee). Do the math and you realize that this company is charging more for cartomizers than a pack of cigarettes in any major city.

XOCigs Rip Off Scam

The Starter Kit

So, what do you get for this $114.95? Why your XO Cigs Deluxe Starter Kit of course, which includes:

One Battery,

One Atomizer,

One Portable Charging Case,

One USB Charger,

One Wall Charger,

5 Refill Cartomizers (Either High Strength or Medium Strength)

How’s that for a deal? That’s even worse than Bull Smoke for god’s sake.

We will include the usual highlights from the Terms & Conditions below, but if these unconscionable con artists have already bitten you here is some pertinent contact information you might have some difficulty finding elsewhere.

The Corporation behind XOCigs is: 

GDX Management
11141 Rhodesia Ave
Sunland CA 91040

I strongly suggest using maps.google.com and plugging in the address. We did, and were amused at what we found.

XO Cigs
Toll Free: 1-888-493-6066
Email: Support@XOCigs.com

Return Address:

531A North Hollywood Way #112
Burbank CA 91505
Office Hours:
Mon-Fri: 7am – 4pm PST

The above address is for AExpress Copy store, which includes Mail Boxes for hire.

There is only so much we can say about these types of ecigarette companies, they are all just cookie-cutter websites selling the cheapest product they can get from China, charging an unbelievably high amount for what amount to no more than a few bucks of crap, and tying their customers up for months while they drain the customers bank account.

Unfortunately, as you can see by the comments left for our Scam Alert for Saphire Cigs, people DO fall for these “deals” and suffer the consequences for months on end.

Will companies like Regal, Saphire, XOCigs, and undoubtedly dozens more ever go away? Probably not. Scams have been a part of human history since the beginning and there will always be people who believe that something that appears to be “too good to be true” are in fact true.

It would be easy to dismiss those that fall for these scams, really easy, so we must keep in mind that there are millions of good people out there that know nothing about electronic cigarettes, have no guidance when it comes to knowing what the costs should be, and when they see a slickly designed website with claims that are wildly untrue they are suckered in.

All any of us can do is alert as many people as we can as to what is really going on in this industry and to help lead people to proper companies selling decent products at decent prices. For Spinfuel’s part, once we publish the information it stays out there, forever. People are still accessing our Regal and Saphire scam alerts months after they were published. (Yet those websites are still up and people are still buying from them, go figure.) Hopefully we can save a few people from making the mistake of trusting in these companies.

Customer Service at (888) 493-6066

email at support@xocigs.com

And now, the Terms and Conditions Highlights you should be aware of:

  • BY USING THIS WEB SITE AND/OR PLACING AN ORDER THROUGH THIS WEB SITE, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS (“TERMS”) STATED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE OR PLACE AN ORDER FROM THIS SITE. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AT ANY TIME WITHOUT NOTICE TO YOU.
  • Upon placing your first order for the Product you will be enrolled in the Autoship Home Delivery Program.
  • As a member of this program, you have 14 days to try the product (Trial Period). Please note that Trial Period begins from the day product(s) is/are ordered.
  • …at the end of your Trial Period, as a member of the Autoship Home Delivery Program, you will be charged $114.95 (USD) for the product you already received.
  • 30 days thereafter until canceled, you will be sent a new supply of 10 Refill Cartomizers and your credit card will be charged $64.95 + $9.95 (Shipping and Handling) for a total charge of $74.90 (Monthly Fee) or Example (If you order on undefined, you must cancel on or before undefined)
  • PRIVACY
  • We may share personally identifiable information about you with our marketing partners in accordance with our privacy policy.

Does this sound like a company you want to do business with?

If you know anyone who is currently contemplating a switch from tobacco cigarettes to electronic cigarettes please make them aware that there are predatory companies in this industry looking to scam them for as long as they can. Guide those you know toward sources of good information, products that you personally use, and let them know that they can come to you before they push that “Submit” button on any website/brand they are considering. Together we can make a difference. We can’t save them all, but we can save some. And saving just a few people the nightmare that companies like XOCigs, Regal, and Saphire deliver is worth the time and effort we all put into it. It’s good Karma.

Julia Barnes

XOCigs Terms


XO Cigs TERMS & CONDITIONS
Effective DEC 01, 2012

BY USING THIS WEB SITE AND/OR PLACING AN ORDER THROUGH THIS WEB SITE, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS (“TERMS”) STATED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE OR PLACE AN ORDER FROM THIS SITE. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AT ANY TIME WITHOUT NOTICE TO YOU. WE WILL POST ALL CHANGES TO THIS WEB PAGE. YOUR CONTINUED USE OF THE SITE AFTER SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR AGREEMENT TO THE CHANGE.

If you are under the age of 18 or if it is illegal to enter this site in your community, please leave immediately. By entering this site, you represent that you are at least 18 years of age.

1. PURCHASING THE PRODUCT (PURCHASING TERMS)

Upon placing your first order for the Product you will be enrolled in the Autoship Home Delivery Program. As a member of the Autoship Home Delivery Program, You will be sent your XO Cigs Deluxe Starter Kit which includes, One Battery, One Atomizer, One Portable Charging Case, One USB Charger, One Wall Charger, 5 Refill Cartomizers (Either High Strength or Medium Strength) and you will be charged a non-refundable $4.95 (USD) for Shipping and Handling or $9.95 to $14.95 if you select priority shipping on the order page. As a member of this program, you have 14 days to try the product (Trial Period).Please note that Trial Period begins from the day product(s) is/are ordered. If the product is not for you call (888) 493-6066 during the Trial Period. Otherwise, at the end of your Trial Period, as a member of the Autoship Home Delivery Program, you will be charged $114.95 (USD) for the product you already received. Then 32 days from your initial order of the product and 30 days thereafter until canceled, you will be sent a new supply of 10 Refill Cartomizers and your credit card will be charged $64.95 + $9.95 (Shipping and Handling) for a total charge of $74.90 (Monthly Fee) or Example (If you order on undefined, you must cancel on or before undefined).

2. HOME DELIVERY PROGRAM / AUTO SHIPMENT

In order to offer you the best price on your cartomizers and insure an uninterrupted supply, we will ship a one month supply approximately 32 days after your original order and every month thereafter. You will be shipped 10 cartomizers per month for a cost of $64.95 (a savings of $14.26 monthly) plus postage and packing fee of $9.95 for a total monthly charge of $74.90. If your cartomizers requirements change and you want to adjust the number of cartomizers you receive, please call customer service at (888) 493-6066 and tell us what we can do for you.

3. REFUND / CANCELLATION POLICY

You may return the product within 14 days of ordering. If you cancel your order, your postage and packing fee will not be refunded. You may not return the product after the 14 day trial period unless the product is defective. All sales are final after the 14 day trial period.

In order for refunds to be issued, product must be sent back to us at the provided address. No item will be accepted for return if it is not accompanied by a valid RMA number. An RMA number can be obtained by calling Customer Service at (888) 493-6066 or send us an email at support@xocigs.com within the 14 day trial period. If an item is returned without an RMA number, your item will not be accepted for return or refund. Once the product is received and checked by our warehouse, we will issue you the appropriate refund. The items must be returned in the same condition as received. Any damaged product may void issuance of refund.

If you decide our product is not for you simply give us a call at (888) 493-6066 or email support@xocigs.com no later than 11:59 P.M. ET (Eastern Time) on or before the 14th day from your original order date. We will give you an RMA number to affix to the package. The RMA number has to be on the shipping package, on the same side as the sending and receiving address. All components from the original package, in their original condition, must be included to receive a refund! Refunds will not be given on packages marked “Return To Sender” or returned without a valid RMA attached. Any other missing or damaged/unusable components will be charged per our price list on the Products page located on XOCigs.com. All returned products must be sent postage prepaid and post marked within 3 days of a RMA being issued by XO Cigs to be considered for a refund.

The warranty will not apply if the product is:

Used with incompatible products
Used for commercial purposes
Modified or tampered with in any way
Damaged by wear and tear, improper use, abuse, negligence, accident, acts of god or by any cause other than defective material or workmanship. This warranty does not cover consumable items such as cart-o-misers or products sold “as is”. Warranty may be voided if XO Cigs believes the products contained have been used in violation of the terms and conditions or in any violation of our guidelines. The warranty will be void if products are used with products not licensed or sold by XO Cigs. The user assumes all responsibility for use with third party products. Valid proof of purchase such as bill of sale with the date of original purchase must be presented to obtain warranty services. Services are provided “as is” unless otherwise stated without express or implied warranty.

4. HOW TO CANCEL

To cancel and avoid further charges for the order shipment and/or to cancel enrollment in the auto delivery program, call our customer service line at (888) 493-6066, or sending us a message at support@xocigs.com. Live customer service agents are available Monday thru Friday 7AM-4PM Pacific. Please have your order number available to cancel. You may also use our automated online cancelation form. Upon receipt of your cancellation request, you will not be charged for any shipments that have not already been sent.

If you decide to cancel, please send back the XO Cigs E-cig Kit to:

Shipping Department
531A North Hollywood Way #112
Burbank CA 91505

5. WARRANTY

The product has a one year warranty. Should the product stop working for any reason, please send us back the product and we will ship you a new product for the price of postage and packing.

6. OFFERS FROM MARKETING PARTNERS

After you place an order through this web site, you may be offered the opportunity to review or purchase other products or services offered by us or one of our marketing partners. We may share personally identifiable information about you with our marketing partners in accordance with our privacy policy. You will not be obligated to review or purchase these other products or services. If you decide to review or purchase these other products or services, please be aware that they will be governed by terms and conditions separate from these Terms.

7. PRIVACY

Please review our online privacy policy for information about our collection and use practices with respect to your personal information provided through use of this site. Privacy Policy

8. LIMITATION ON LIABILITY AND DISCLAIMER OF WARRANTIES

By using this web site, placing an order, or participating in the auto delivery program, you agree that we and our owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, resulting from any use of the web site, the auto delivery program, or any product or service offered on this web site, any failure or delay by us in connection with the web site, the auto delivery program, or any product or service offered on this web site, the performance or non-performance of the web site, the auto delivery program, or any product or service offered on this web site by us, even if we have been advised of the possibility of damages. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, communications line failure, theft or destruction, or unauthorized access to, alteration of, or use of your information. Notwithstanding this disclaimer, if we are found liable for any loss or damage which arises out of, or is in any way connected with, any of the occurrences described in this paragraph, then our liability will in no event exceed, in total, the sum of 100.00.

9. ENTIRE AGREEMENT

These Terms make up the entire agreement between us and you relating to the this web site and the products or services offered herein and replace any prior understandings or agreements (whether oral or written) regarding the web site the products or services. If any of these Terms shall become invalid or unenforceable, the remaining terms shall remain in full force and effect.

PLEASE ALLOW 3-7 Days FOR DELIVERY.

U.S. Corporate Information

XOCigs Privacy


Privacy Policy

We take your privacy seriously. This statement discloses the privacy practices of XO Cigs on this website. By using this website, you agree, without limitation or qualification, to be bound by this Privacy Policy. This Privacy Policy applies to the collection and use of information by XO Cigs on this website, but does not apply to information that you may send to us by other means. XO Cigs respects the privacy of visitors to our online sites. The kinds of information we collect from you will vary, depending on how you use our website. In order to take part in certain services on our website, you will be required to provide certain personal information (e.g., your name, address, e-mail address, mailing address, phone, etc.). In addition to the information you choose to submit, our systems are set up to gather certain anonymous data to help us better understand how our site is being used and how we can improve it. This automatically gathered data includes any content you view on our website. We will only collect personally identifiable data, such as your name, address, telephone number, mailing address and/or e-mail address, when it is voluntarily submitted to us at this website. XO Cigs and/or the companies we hire will use this information to comply with your request for information or as otherwise disclosed to you at the location at which you submit your information. From time to time, we may refer to that information to better understand your needs and how we can improve our products and services. We may use that information to contact you. We may collect the aforementioned information through both online and offline means. Information collected both online and offline may be combined and shared with our marketing partners, advertisers, and other third parties. We may use information collected from recipients of our marketing campaigns, visitors to our websites, and our marketing partners, advertisers, and other third parties for any of the following purposes in either the online or offline arena:

    • To provide individuals with targeted offers based on their specific requests or their stated preference to receive certain categories of offers;
    • To send individuals information and promotional materials from our company as well as from our marketing partners, advertisers, and other third
    • parties;

    • To deliver targeted display advertisements and offers through online marketing communications, such as emails, banner advertisements, and pop-up
    • advertisements (by matching criteria provided by our advertisers with information collected from our visitors);

    • To enable our marketing partners, advertisers, and other third parties to communicate with individuals;
    • To administer contests and sweepstakes offered on our websites, other web pages, or on our partners’ websites;
    • To contact visitors to our websites or registered members of our marketing campaigns when necessary;
    • To help address problems with our websites or marketing services;
    • To administer our websites;
    • To conduct internal reviews of our websites (e.g., to determine the number of visitors to specific pages within the site);
    • To help us better understand recipients of our marketing campaigns and visitors’ use of our websites; and
    • To protect the security or integrity of our websites and other web pages that are accessible through our online marketing campaigns. Non-personal information will be used for these purposes as well as for conducting internal reviews and monitoring of our websites and other web pages that are accessible through our online marketing campaigns and providing a greater online experience for our visitors.
    • This XO Cigs website is not intended or designed to attract children under the age of 18.
    • We do not collect personally identifiable data from any person we know to be under the age of 18.
    • You can always choose not to provide personal information, even though it might be needed to take advantage of XO Cigs offers or website features. If you do not want to receive e-mail or other communications from us or if you wish to check your personal information, please contact us.

U.S. Corporate Information